Shipping Policy

Effective Date: 01/01/25

At Eqrah.com, we are committed to ensuring your orders are delivered quickly and safely. Please review our shipping policy to understand the process, timelines, and terms for shipping your orders.


1. Shipping Locations

We currently ship to the following locations:

  • Domestic Shipping: Across Pakistan, including major cities and rural areas.

2. Processing Time

  • All orders are processed within [insert processing time, e.g., 1-2 business days] after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with your order details and tracking information once your order is shipped.

3. Delivery Time

  • Standard Delivery:  3-7 business days within Pakistan.
  • Delays may occur due to unforeseen circumstances such as weather, strikes, or customs issues.

4. Shipping Charges

  • Free Shipping:  We offer free shipping on all orders locally in Pakistan.
  • International shipping charges will be calculated at checkout based on the destination and package weight.

5. Tracking Your Order

Once your order is shipped, we will send you a tracking number via email or SMS. You can use this number to track your package on the courier's website.


6. Undeliverable Packages

If a package is undeliverable due to an incorrect address or failure to collect, we will contact you to arrange re-shipment. Additional shipping fees may apply in such cases.


7. Damaged or Lost Packages

  • Damaged Packages: If your package arrives damaged, please contact us within [insert timeframe, e.g., 48 hours] of delivery with valid videos of the damage. We will arrange for a replacement or refund.
  • Lost Packages: If your package does not arrive within the expected timeframe, please contact us immediately. We will work with the courier to resolve the issue.

8. Changes to Orders

If you need to update your shipping address or make changes to your order, please contact us within 12 hours of placing the order.


9. Contact Us

For any questions or concerns about shipping, please reach out to our customer support team:
Email: support@eqrah.com

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